Textbook of Nursing Management in Service and Education

Chapter 1 Introduction to Management in Nursing 1
• Definition of Management 2
• Concept of Management 3
• Nature of Management 5
• Levels of Management 6
• Scope of Management (or) Functional Areas of Management 7
• Functions of Management 8
• Functions of Managers 9
• Posdcorb 10
• Current Trends and Issues of Management 10
• Skills of Managers 11
• Principles and Theories of Management 12
• Motivational Theories of Management 16
• Modern Management Theories 17
• Human Relation Theory 18
• Principles of Administration Applicable to All
Organization by Lyndal Urwick 20
• Role of Nurse as a Manager 20
Chapter 2 Management Process 2
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• Staffing 40
Ȥ Philosophy of Staffing in Nursing 40
Ȥ Objectives of Staffing in Nursing Profession 40
Ȥ Needs and Importance of Staffing 41
Ȥ Process of Staffing 41
Ȥ Staffing Formulas 42
Ȥ Norms of Staffing in Nursing Program 43
• Human Resource Management 49
Ȥ Definition of Human Resource Management 49
Ȥ Characteristics of Human Resources 49
Ȥ Objectives of Human Resource Management 49
Ȥ Scope of Human Resource Management 49
Ȥ Importance of Human Resource Management 50
• Recruitment 52
Ȥ Definition of Recruitment 52
Ȥ Sources of Recruitment 52
Ȥ Process of Recruitment 53
Ȥ Methods of Recruitment 53
• Selection 55
Ȥ Steps in Selection Procedure 55
Ȥ Retaining of Employees 57
Ȥ Superannuation (Retirement Plan) 57
Ȥ Promotion of Employee 58
• Budgeting 59
Ȥ Meaning of Budget 59
Ȥ Purpose of Budgeting 59
Ȥ Importance of Budget 59
Ȥ Features of Budget 59
Ȥ Objectives and Functions of Budgeting 60
Ȥ Process of Budgeting 61
Ȥ Types of Budgeting 62
Ȥ Principles of Budgeting 63
• Direction 64
Ȥ Definition of Direction 64
Ȥ Elements of Direction 64
Ȥ Needs of Direction 64
Ȥ Characteristics of Good Direction 64
Ȥ Importance of Direction 64
Ȥ Principles of Direction 64
Ȥ Role of Direction 65
• Coordinating and Controlling 66
Ȥ Meaning of Controlling 66
Ȥ Definition of Control 66
Ȥ Basic Steps in Control 66
Ȥ Quality Control 68
Ȥ Coordination 69
Ȥ Purpose of Coordination 70
Ȥ Importance of Coordination 70
Ȥ Principles of Coordination 71
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Contents xiii
• Material Management 72
Ȥ Definition of Material Management 72
Ȥ Functions of Material Management 74
Ȥ Types of Materials 75
• Program Evaluation Review Technique (Pert) 76
Ȥ Meaning of Pert 76
Ȥ Objectives of Pert 76
Ȥ Application of Pert 76
• Gantt Charts 79
Ȥ Purpose of Gantt Charts 79
Ȥ Tools of Gantt Charts 79
• Bench Marking 81
Ȥ Introduction of Bench Marking 81
Ȥ Collaborative Bench Marking 81
Ȥ Technical/Product Bench Marking 81
Ȥ Steps of Bench Marking 82
• Nursing Audit 84
Ȥ Brief History of Nursing Audit 84
Ȥ Methods of Nursing Audit 84
Ȥ Audit Committee 85
Chapter 3 Management of Nursing Service in the Hospital and Community 87
• Planning 88
Ȥ Planning of Hospital 88
Ȥ Emergency Care in Disasters 90
Ȥ Activation of Disaster Management Plans 93
Ȥ International Organizations 98
Ȥ National Organizations 99
Ȥ Disaster Management—Nurse’s Role in Community 100
• Human Resource Management 101
Ȥ Definition of Human Resource Management 101
Ȥ Objectives of Human Resource Management 101
Ȥ Recruitment 102
Ȥ Selection 103
Ȥ Orientation 105
Ȥ Compensation 107
Ȥ Retention of Empolyee 108
Ȥ Ten Ways to Retain a Great Employee 108
Ȥ Patient Classification and Nurse Staffing System 110
Ȥ Patient Classification System 110
Ȥ Time Required Each Level of Care 111
Ȥ Nurse Staffing System 111
Ȥ Staff Development Program 113
Ȥ Factors Influencing Staff Development Programs 115
Ȥ Functions of Staff Development Personnel 115
Ȥ Programs for Staff Development 115
Ȥ Other Activities of Staff Development 116
Ȥ Benefits of Staff Development 116
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Ȥ Factors Influencing Inservice Education 117
Ȥ Approaches to Inservice Education 117
Ȥ Continuing Education 118
Ȥ Need for Continuing Education 118
• Budgeting 120
Ȥ Budget for Nursing Unit 120
Ȥ Steps in Preparing a Successful Budget Proposal 121
• Material Management 123
Ȥ Procurement 123
Ȥ Techniques in Inventory Control 124
• Delegation and Discipline 127
Ȥ Delegation 127
Ȥ Barriers to Delegating 129
Ȥ Supervision 131
Ȥ Discipline 137
Ȥ Principles of Disciplinary Action 137
• Controlling/Evaluation 142
Ȥ Definition 142
Ȥ Purposes 142
Ȥ Characteristics of Controlling 142
Ȥ Process of Controlling 142
Ȥ Nursing Rounds 143
Ȥ Purposes of Nursing Rounds 143
Ȥ Types Nursing Rounds 144
Ȥ Nursing Protocols and Manuals 144
Ȥ Quality Assurance 145
Ȥ Concept of Quality Assurance 145
Ȥ Approaches for a Quality Assurance Program 145
Ȥ Models of Quality Assurance 146
Ȥ Quality Assurance Process 149
Ȥ Factors Affecting Quality Assurance in Nursing Care 150
Ȥ Performance Appraisal 151
Ȥ Management by Objectives 153
Ȥ Recording and Reporting 156
Ȥ Records 157
Ȥ Reports 159
Ȥ Nurse’s Responsibility for Record Keeping and Reporting 160
Chapter 4 Organizational Behavior and Human Relations 161
• Types of Organizational Structure 162
• Organizational Theories 166
• Span of Management (or) Control 169
• Communication 171
• Types of Communication 172
• Leadership 176
• Motivation 181
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Contents xv
• Theories of Motivation 182
• Group and Group Dynamics 188
• The Nurse-Client Relationship 193
• Interpersonal Relationship in Nursing 195
• Human Relations 198
• Public Relation 199
• Conflict Management 202
Chapter 5 In-Service Education 208
• Types (or) Approaches of In-Service Education 209
• Steps in Formulating an In-Service Educational Program 209
• Methods of Imparting In-Service Education 210
• Continuing Education 211
• Adult Learning 214
Chapter 6 Management of Nursing Educational Institution 218
• Inc Norms and Guidelines for Establishment of New Colleges and
Schools of Nursing in India 218
• Guidelines to Start Nursing Program 219
• Upgradation from School to College 220
• Accreditation 221
• Affiliation for Nursing Program 223
• Nursing Programs Fee Structure 224
• Physical Facilities, Clinical Facilities and Staffing Pattern for
Various Nursing Programs in India 226
• College/School/Hostel 229
• Performance Appraisal 238
• Faculty Welfare 240
• Developing Faculty Competence 241
• Curriculum 243
• Curriculum Evaluation 246
Chapter 7 Nursing as a Profession 249
• Aims and Objectives of Nursing Program and Practice 251
• Regulatory Bodies in Nursing 253
• Current Trends in Nursing Education 258
• Professional Standards in Nursing 263
• Legal Aspect in Nursing 265
• Boards of Nursing 270
• Consumer Protection Act 272
Chapter 8 Professional Advancement 275
• Continuing Education in nursing 275
• Collective Bargaining in Hospital 282
• Principles of Collective Bargaining 283
• International Organizations in Nursing Profession 285
• List of International and National nursing journals 289
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xvi Textbook of Nursing Management in Service and Education
Annexures 297
I Clinical Appraisal Form (Students)
II Cumulative Record for BSc Nursing Program
III Health Record
IV College of Nursing
V Faculty Personal Record
VI Competencies for Nurses at Various Programs
VII College of Nursing
VIII Review Question Papers for Nursing Management in Service and Education
Bibliography 335
Index 339