Textbook of Nursing Management in Service and Education
Manivannan, C
Textbook of Nursing Management in Service and Education - New Delhi The Health Science 2016 - 341p.
Chapter 1 Introduction to Management in Nursing 1
• Definition of Management 2
• Concept of Management 3
• Nature of Management 5
• Levels of Management 6
• Scope of Management (or) Functional Areas of Management 7
• Functions of Management 8
• Functions of Managers 9
• Posdcorb 10
• Current Trends and Issues of Management 10
• Skills of Managers 11
• Principles and Theories of Management 12
• Motivational Theories of Management 16
• Modern Management Theories 17
• Human Relation Theory 18
• Principles of Administration Applicable to All
Organization by Lyndal Urwick 20
• Role of Nurse as a Manager 20
Chapter 2 Management Process 2
xii Textbook of Nursing Management in Service and Education
• Staffing 40
Ȥ Philosophy of Staffing in Nursing 40
Ȥ Objectives of Staffing in Nursing Profession 40
Ȥ Needs and Importance of Staffing 41
Ȥ Process of Staffing 41
Ȥ Staffing Formulas 42
Ȥ Norms of Staffing in Nursing Program 43
• Human Resource Management 49
Ȥ Definition of Human Resource Management 49
Ȥ Characteristics of Human Resources 49
Ȥ Objectives of Human Resource Management 49
Ȥ Scope of Human Resource Management 49
Ȥ Importance of Human Resource Management 50
• Recruitment 52
Ȥ Definition of Recruitment 52
Ȥ Sources of Recruitment 52
Ȥ Process of Recruitment 53
Ȥ Methods of Recruitment 53
• Selection 55
Ȥ Steps in Selection Procedure 55
Ȥ Retaining of Employees 57
Ȥ Superannuation (Retirement Plan) 57
Ȥ Promotion of Employee 58
• Budgeting 59
Ȥ Meaning of Budget 59
Ȥ Purpose of Budgeting 59
Ȥ Importance of Budget 59
Ȥ Features of Budget 59
Ȥ Objectives and Functions of Budgeting 60
Ȥ Process of Budgeting 61
Ȥ Types of Budgeting 62
Ȥ Principles of Budgeting 63
• Direction 64
Ȥ Definition of Direction 64
Ȥ Elements of Direction 64
Ȥ Needs of Direction 64
Ȥ Characteristics of Good Direction 64
Ȥ Importance of Direction 64
Ȥ Principles of Direction 64
Ȥ Role of Direction 65
• Coordinating and Controlling 66
Ȥ Meaning of Controlling 66
Ȥ Definition of Control 66
Ȥ Basic Steps in Control 66
Ȥ Quality Control 68
Ȥ Coordination 69
Ȥ Purpose of Coordination 70
Ȥ Importance of Coordination 70
Ȥ Principles of Coordination 71
00 Prelims.indd 12 27-04-2016 1:45:00 PM
Contents xiii
• Material Management 72
Ȥ Definition of Material Management 72
Ȥ Functions of Material Management 74
Ȥ Types of Materials 75
• Program Evaluation Review Technique (Pert) 76
Ȥ Meaning of Pert 76
Ȥ Objectives of Pert 76
Ȥ Application of Pert 76
• Gantt Charts 79
Ȥ Purpose of Gantt Charts 79
Ȥ Tools of Gantt Charts 79
• Bench Marking 81
Ȥ Introduction of Bench Marking 81
Ȥ Collaborative Bench Marking 81
Ȥ Technical/Product Bench Marking 81
Ȥ Steps of Bench Marking 82
• Nursing Audit 84
Ȥ Brief History of Nursing Audit 84
Ȥ Methods of Nursing Audit 84
Ȥ Audit Committee 85
Chapter 3 Management of Nursing Service in the Hospital and Community 87
• Planning 88
Ȥ Planning of Hospital 88
Ȥ Emergency Care in Disasters 90
Ȥ Activation of Disaster Management Plans 93
Ȥ International Organizations 98
Ȥ National Organizations 99
Ȥ Disaster Management—Nurse’s Role in Community 100
• Human Resource Management 101
Ȥ Definition of Human Resource Management 101
Ȥ Objectives of Human Resource Management 101
Ȥ Recruitment 102
Ȥ Selection 103
Ȥ Orientation 105
Ȥ Compensation 107
Ȥ Retention of Empolyee 108
Ȥ Ten Ways to Retain a Great Employee 108
Ȥ Patient Classification and Nurse Staffing System 110
Ȥ Patient Classification System 110
Ȥ Time Required Each Level of Care 111
Ȥ Nurse Staffing System 111
Ȥ Staff Development Program 113
Ȥ Factors Influencing Staff Development Programs 115
Ȥ Functions of Staff Development Personnel 115
Ȥ Programs for Staff Development 115
Ȥ Other Activities of Staff Development 116
Ȥ Benefits of Staff Development 116
00 Prelims.indd 13 27-04-2016 1:45:00 PM
xiv Textbook of Nursing Management in Service and Education
Ȥ Factors Influencing Inservice Education 117
Ȥ Approaches to Inservice Education 117
Ȥ Continuing Education 118
Ȥ Need for Continuing Education 118
• Budgeting 120
Ȥ Budget for Nursing Unit 120
Ȥ Steps in Preparing a Successful Budget Proposal 121
• Material Management 123
Ȥ Procurement 123
Ȥ Techniques in Inventory Control 124
• Delegation and Discipline 127
Ȥ Delegation 127
Ȥ Barriers to Delegating 129
Ȥ Supervision 131
Ȥ Discipline 137
Ȥ Principles of Disciplinary Action 137
• Controlling/Evaluation 142
Ȥ Definition 142
Ȥ Purposes 142
Ȥ Characteristics of Controlling 142
Ȥ Process of Controlling 142
Ȥ Nursing Rounds 143
Ȥ Purposes of Nursing Rounds 143
Ȥ Types Nursing Rounds 144
Ȥ Nursing Protocols and Manuals 144
Ȥ Quality Assurance 145
Ȥ Concept of Quality Assurance 145
Ȥ Approaches for a Quality Assurance Program 145
Ȥ Models of Quality Assurance 146
Ȥ Quality Assurance Process 149
Ȥ Factors Affecting Quality Assurance in Nursing Care 150
Ȥ Performance Appraisal 151
Ȥ Management by Objectives 153
Ȥ Recording and Reporting 156
Ȥ Records 157
Ȥ Reports 159
Ȥ Nurse’s Responsibility for Record Keeping and Reporting 160
Chapter 4 Organizational Behavior and Human Relations 161
• Types of Organizational Structure 162
• Organizational Theories 166
• Span of Management (or) Control 169
• Communication 171
• Types of Communication 172
• Leadership 176
• Motivation 181
00 Prelims.indd 14 27-04-2016 1:45:00 PM
Contents xv
• Theories of Motivation 182
• Group and Group Dynamics 188
• The Nurse-Client Relationship 193
• Interpersonal Relationship in Nursing 195
• Human Relations 198
• Public Relation 199
• Conflict Management 202
Chapter 5 In-Service Education 208
• Types (or) Approaches of In-Service Education 209
• Steps in Formulating an In-Service Educational Program 209
• Methods of Imparting In-Service Education 210
• Continuing Education 211
• Adult Learning 214
Chapter 6 Management of Nursing Educational Institution 218
• Inc Norms and Guidelines for Establishment of New Colleges and
Schools of Nursing in India 218
• Guidelines to Start Nursing Program 219
• Upgradation from School to College 220
• Accreditation 221
• Affiliation for Nursing Program 223
• Nursing Programs Fee Structure 224
• Physical Facilities, Clinical Facilities and Staffing Pattern for
Various Nursing Programs in India 226
• College/School/Hostel 229
• Performance Appraisal 238
• Faculty Welfare 240
• Developing Faculty Competence 241
• Curriculum 243
• Curriculum Evaluation 246
Chapter 7 Nursing as a Profession 249
• Aims and Objectives of Nursing Program and Practice 251
• Regulatory Bodies in Nursing 253
• Current Trends in Nursing Education 258
• Professional Standards in Nursing 263
• Legal Aspect in Nursing 265
• Boards of Nursing 270
• Consumer Protection Act 272
Chapter 8 Professional Advancement 275
• Continuing Education in nursing 275
• Collective Bargaining in Hospital 282
• Principles of Collective Bargaining 283
• International Organizations in Nursing Profession 285
• List of International and National nursing journals 289
00 Prelims.indd 15 27-04-2016 1:45:00 PM
xvi Textbook of Nursing Management in Service and Education
Annexures 297
I Clinical Appraisal Form (Students)
II Cumulative Record for BSc Nursing Program
III Health Record
IV College of Nursing
V Faculty Personal Record
VI Competencies for Nurses at Various Programs
VII College of Nursing
VIII Review Question Papers for Nursing Management in Service and Education
Bibliography 335
Index 339
9789350901861
Textbook of Nursing Management in Service and Education - New Delhi The Health Science 2016 - 341p.
Chapter 1 Introduction to Management in Nursing 1
• Definition of Management 2
• Concept of Management 3
• Nature of Management 5
• Levels of Management 6
• Scope of Management (or) Functional Areas of Management 7
• Functions of Management 8
• Functions of Managers 9
• Posdcorb 10
• Current Trends and Issues of Management 10
• Skills of Managers 11
• Principles and Theories of Management 12
• Motivational Theories of Management 16
• Modern Management Theories 17
• Human Relation Theory 18
• Principles of Administration Applicable to All
Organization by Lyndal Urwick 20
• Role of Nurse as a Manager 20
Chapter 2 Management Process 2
xii Textbook of Nursing Management in Service and Education
• Staffing 40
Ȥ Philosophy of Staffing in Nursing 40
Ȥ Objectives of Staffing in Nursing Profession 40
Ȥ Needs and Importance of Staffing 41
Ȥ Process of Staffing 41
Ȥ Staffing Formulas 42
Ȥ Norms of Staffing in Nursing Program 43
• Human Resource Management 49
Ȥ Definition of Human Resource Management 49
Ȥ Characteristics of Human Resources 49
Ȥ Objectives of Human Resource Management 49
Ȥ Scope of Human Resource Management 49
Ȥ Importance of Human Resource Management 50
• Recruitment 52
Ȥ Definition of Recruitment 52
Ȥ Sources of Recruitment 52
Ȥ Process of Recruitment 53
Ȥ Methods of Recruitment 53
• Selection 55
Ȥ Steps in Selection Procedure 55
Ȥ Retaining of Employees 57
Ȥ Superannuation (Retirement Plan) 57
Ȥ Promotion of Employee 58
• Budgeting 59
Ȥ Meaning of Budget 59
Ȥ Purpose of Budgeting 59
Ȥ Importance of Budget 59
Ȥ Features of Budget 59
Ȥ Objectives and Functions of Budgeting 60
Ȥ Process of Budgeting 61
Ȥ Types of Budgeting 62
Ȥ Principles of Budgeting 63
• Direction 64
Ȥ Definition of Direction 64
Ȥ Elements of Direction 64
Ȥ Needs of Direction 64
Ȥ Characteristics of Good Direction 64
Ȥ Importance of Direction 64
Ȥ Principles of Direction 64
Ȥ Role of Direction 65
• Coordinating and Controlling 66
Ȥ Meaning of Controlling 66
Ȥ Definition of Control 66
Ȥ Basic Steps in Control 66
Ȥ Quality Control 68
Ȥ Coordination 69
Ȥ Purpose of Coordination 70
Ȥ Importance of Coordination 70
Ȥ Principles of Coordination 71
00 Prelims.indd 12 27-04-2016 1:45:00 PM
Contents xiii
• Material Management 72
Ȥ Definition of Material Management 72
Ȥ Functions of Material Management 74
Ȥ Types of Materials 75
• Program Evaluation Review Technique (Pert) 76
Ȥ Meaning of Pert 76
Ȥ Objectives of Pert 76
Ȥ Application of Pert 76
• Gantt Charts 79
Ȥ Purpose of Gantt Charts 79
Ȥ Tools of Gantt Charts 79
• Bench Marking 81
Ȥ Introduction of Bench Marking 81
Ȥ Collaborative Bench Marking 81
Ȥ Technical/Product Bench Marking 81
Ȥ Steps of Bench Marking 82
• Nursing Audit 84
Ȥ Brief History of Nursing Audit 84
Ȥ Methods of Nursing Audit 84
Ȥ Audit Committee 85
Chapter 3 Management of Nursing Service in the Hospital and Community 87
• Planning 88
Ȥ Planning of Hospital 88
Ȥ Emergency Care in Disasters 90
Ȥ Activation of Disaster Management Plans 93
Ȥ International Organizations 98
Ȥ National Organizations 99
Ȥ Disaster Management—Nurse’s Role in Community 100
• Human Resource Management 101
Ȥ Definition of Human Resource Management 101
Ȥ Objectives of Human Resource Management 101
Ȥ Recruitment 102
Ȥ Selection 103
Ȥ Orientation 105
Ȥ Compensation 107
Ȥ Retention of Empolyee 108
Ȥ Ten Ways to Retain a Great Employee 108
Ȥ Patient Classification and Nurse Staffing System 110
Ȥ Patient Classification System 110
Ȥ Time Required Each Level of Care 111
Ȥ Nurse Staffing System 111
Ȥ Staff Development Program 113
Ȥ Factors Influencing Staff Development Programs 115
Ȥ Functions of Staff Development Personnel 115
Ȥ Programs for Staff Development 115
Ȥ Other Activities of Staff Development 116
Ȥ Benefits of Staff Development 116
00 Prelims.indd 13 27-04-2016 1:45:00 PM
xiv Textbook of Nursing Management in Service and Education
Ȥ Factors Influencing Inservice Education 117
Ȥ Approaches to Inservice Education 117
Ȥ Continuing Education 118
Ȥ Need for Continuing Education 118
• Budgeting 120
Ȥ Budget for Nursing Unit 120
Ȥ Steps in Preparing a Successful Budget Proposal 121
• Material Management 123
Ȥ Procurement 123
Ȥ Techniques in Inventory Control 124
• Delegation and Discipline 127
Ȥ Delegation 127
Ȥ Barriers to Delegating 129
Ȥ Supervision 131
Ȥ Discipline 137
Ȥ Principles of Disciplinary Action 137
• Controlling/Evaluation 142
Ȥ Definition 142
Ȥ Purposes 142
Ȥ Characteristics of Controlling 142
Ȥ Process of Controlling 142
Ȥ Nursing Rounds 143
Ȥ Purposes of Nursing Rounds 143
Ȥ Types Nursing Rounds 144
Ȥ Nursing Protocols and Manuals 144
Ȥ Quality Assurance 145
Ȥ Concept of Quality Assurance 145
Ȥ Approaches for a Quality Assurance Program 145
Ȥ Models of Quality Assurance 146
Ȥ Quality Assurance Process 149
Ȥ Factors Affecting Quality Assurance in Nursing Care 150
Ȥ Performance Appraisal 151
Ȥ Management by Objectives 153
Ȥ Recording and Reporting 156
Ȥ Records 157
Ȥ Reports 159
Ȥ Nurse’s Responsibility for Record Keeping and Reporting 160
Chapter 4 Organizational Behavior and Human Relations 161
• Types of Organizational Structure 162
• Organizational Theories 166
• Span of Management (or) Control 169
• Communication 171
• Types of Communication 172
• Leadership 176
• Motivation 181
00 Prelims.indd 14 27-04-2016 1:45:00 PM
Contents xv
• Theories of Motivation 182
• Group and Group Dynamics 188
• The Nurse-Client Relationship 193
• Interpersonal Relationship in Nursing 195
• Human Relations 198
• Public Relation 199
• Conflict Management 202
Chapter 5 In-Service Education 208
• Types (or) Approaches of In-Service Education 209
• Steps in Formulating an In-Service Educational Program 209
• Methods of Imparting In-Service Education 210
• Continuing Education 211
• Adult Learning 214
Chapter 6 Management of Nursing Educational Institution 218
• Inc Norms and Guidelines for Establishment of New Colleges and
Schools of Nursing in India 218
• Guidelines to Start Nursing Program 219
• Upgradation from School to College 220
• Accreditation 221
• Affiliation for Nursing Program 223
• Nursing Programs Fee Structure 224
• Physical Facilities, Clinical Facilities and Staffing Pattern for
Various Nursing Programs in India 226
• College/School/Hostel 229
• Performance Appraisal 238
• Faculty Welfare 240
• Developing Faculty Competence 241
• Curriculum 243
• Curriculum Evaluation 246
Chapter 7 Nursing as a Profession 249
• Aims and Objectives of Nursing Program and Practice 251
• Regulatory Bodies in Nursing 253
• Current Trends in Nursing Education 258
• Professional Standards in Nursing 263
• Legal Aspect in Nursing 265
• Boards of Nursing 270
• Consumer Protection Act 272
Chapter 8 Professional Advancement 275
• Continuing Education in nursing 275
• Collective Bargaining in Hospital 282
• Principles of Collective Bargaining 283
• International Organizations in Nursing Profession 285
• List of International and National nursing journals 289
00 Prelims.indd 15 27-04-2016 1:45:00 PM
xvi Textbook of Nursing Management in Service and Education
Annexures 297
I Clinical Appraisal Form (Students)
II Cumulative Record for BSc Nursing Program
III Health Record
IV College of Nursing
V Faculty Personal Record
VI Competencies for Nurses at Various Programs
VII College of Nursing
VIII Review Question Papers for Nursing Management in Service and Education
Bibliography 335
Index 339
9789350901861