Customer Service in Retailing

By:

Mishra, Anil

Material type: Text

TextPublication details: Biztantra Pub. 2009 New DelhiDescription: 327pISBN:

9788177223712

Subject(s):

1. Introduction of Customer Services 2. Retail Service Mix 3. Customer Expectation and Perception from Retailers 4. Service Quality 5. Customer Complaints and Customer Service 6. Managing the Customer Service Function

DDC classification:

658.812 MIS-C

Online resources:

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Holdings
Item type	Current library	Collection	Call number	URL	Status	Barcode
Reference Book	Amity Central Library ABS	Reference	658.812 MIS-C (Browse shelf(Opens below))	Link to resource	Not For Loan	8872
Books	Amity Central Library ABS	Text Book		Link to resource	Available	8873
Books	Amity Central Library ABS	Text Book		Link to resource	Available	8874
Books	Amity Central Library ABS	Text Book		Link to resource	Available	8875
Books	Amity Central Library ABS	Text Book		Link to resource	Available	8876

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1. Introduction of Customer Services
2. Retail Service Mix
3. Customer Expectation and Perception from Retailers
4. Service Quality
5. Customer Complaints and Customer Service
6. Managing the Customer Service Function

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