Customer Service in Retailing

Mishra, Anil

Customer Service in Retailing - New Delhi Biztantra Pub. 2009 - 327p.

1. Introduction of Customer Services
2. Retail Service Mix
3. Customer Expectation and Perception from Retailers
4. Service Quality
5. Customer Complaints and Customer Service
6. Managing the Customer Service Function

9788177223712


1. Introduction of Customer Services 2. Retail Service Mix 3. Customer Expectation and Perception from Retailers 4. Service Quality 5. Customer Complaints and Customer Service 6. Managing the Customer Service Function

658.812 MIS-C
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