Customer Service in Retailing
Mishra, Anil
Customer Service in Retailing - New Delhi Biztantra Pub. 2009 - 327p.
1. Introduction of Customer Services
2. Retail Service Mix
3. Customer Expectation and Perception from Retailers
4. Service Quality
5. Customer Complaints and Customer Service
6. Managing the Customer Service Function
9788177223712
1. Introduction of Customer Services 2. Retail Service Mix 3. Customer Expectation and Perception from Retailers 4. Service Quality 5. Customer Complaints and Customer Service 6. Managing the Customer Service Function
658.812 MIS-C
Customer Service in Retailing - New Delhi Biztantra Pub. 2009 - 327p.
1. Introduction of Customer Services
2. Retail Service Mix
3. Customer Expectation and Perception from Retailers
4. Service Quality
5. Customer Complaints and Customer Service
6. Managing the Customer Service Function
9788177223712
1. Introduction of Customer Services 2. Retail Service Mix 3. Customer Expectation and Perception from Retailers 4. Service Quality 5. Customer Complaints and Customer Service 6. Managing the Customer Service Function
658.812 MIS-C