Customer Service in Retailing (Record no. 11294)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01038nam a2200193Ia 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20201121114045.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140801s2009 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9788177223712 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 MIS-C |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Mishra, Anil |
| 245 ## - TITLE STATEMENT | |
| Title | Customer Service in Retailing |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher, distributor, etc | Biztantra Pub. |
| Date of publication, distribution, etc | 2009 |
| Place of publication, distribution, etc | New Delhi |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 327p. |
| 500 ## - GENERAL NOTE | |
| General note | 1. Introduction of Customer Services<br/>2. Retail Service Mix<br/>3. Customer Expectation and Perception from Retailers<br/>4. Service Quality<br/>5. Customer Complaints and Customer Service<br/>6. Managing the Customer Service Function |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | 1. Introduction of Customer Services 2. Retail Service Mix 3. Customer Expectation and Perception from Retailers 4. Service Quality 5. Customer Complaints and Customer Service 6. Managing the Customer Service Function |
| 856 ## - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://www.google.co.in/books/edition/Customer_Service_In_Retailing_Indian_Tex/utZndWfRF90C?hl=en&gbpv=1&dq=Customer+Service+in+Retailing&pg=PP26&printsec=frontcover">https://www.google.co.in/books/edition/Customer_Service_In_Retailing_Indian_Tex/utZndWfRF90C?hl=en&gbpv=1&dq=Customer+Service+in+Retailing&pg=PP26&printsec=frontcover</a> |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Date checked out | Uniform Resource Identifier | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Not For Loan | Reference | Amity Central Library | Amity Central Library | ABS | 16/03/2011 | 150.75 | 1 | 658.812 MIS-C | 8872 | 01/02/2017 | 19/01/2017 | http://epgp.inflibnet.ac.in/ | 16/03/2011 | Reference Book | |||
| Dewey Decimal Classification | Text Book | Amity Central Library | Amity Central Library | ABS | 16/03/2011 | 150.75 | 8873 | 23/08/2014 | http://epgp.inflibnet.ac.in/ | 16/03/2011 | Books | |||||||
| Dewey Decimal Classification | Text Book | Amity Central Library | Amity Central Library | ABS | 16/03/2011 | 150.75 | 8874 | 23/08/2014 | http://epgp.inflibnet.ac.in/ | 16/03/2011 | Books | |||||||
| Dewey Decimal Classification | Text Book | Amity Central Library | Amity Central Library | ABS | 16/03/2011 | 150.75 | 8875 | 23/08/2014 | http://epgp.inflibnet.ac.in/ | 16/03/2011 | Books | |||||||
| Dewey Decimal Classification | Text Book | Amity Central Library | Amity Central Library | ABS | 16/03/2011 | 150.75 | 8876 | 23/08/2014 | http://epgp.inflibnet.ac.in/ | 16/03/2011 | Books |