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TOTAL QUALITY MANAGEMENT :TEXT AND CASES

By: Material type: TextTextPublication details: PHI 2008 New DelhiISBN:
  • 9788120329959
Subject(s): DDC classification:
  • 658.4013 JAN-T
Online resources:
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Reference Book Reference Book Amity Central Library ABS Reference 658.4013 JAN-T (Browse shelf(Opens below)) Link to resource Not For Loan 12258
Books Books Amity Central Library ABS 658.4013 JAN-T (Browse shelf(Opens below)) Link to resource Available 12259
Books Books Amity Central Library ABS 658.4013 JAN-T (Browse shelf(Opens below)) Link to resource Available 12260
Books Books Amity Central Library ABS 658.4013 JAN-T (Browse shelf(Opens below)) Link to resource Available 12261
Books Books Amity Central Library ABS 658.4013 JAN-T (Browse shelf(Opens below)) Link to resource Available 12262

1.Introduction to Quality Concepts.
2.Managing for Quality Products and Services.
3.Seven QC Tools.
4.The Philosophy of TQM.
5.Quality Gurus.
6.Quality Circles.
7.Reactive Improvement.
8.Proactive Improvement.
9.Six Sigma Concepts.
10.Just in Time.
11.Taguchi and Hoshin.
12.Quality Awards.
13.Quality Standards.
14.Business Process Re-Engineering.
15.Benchmarking.
16.Capability Maturity Model for Software Industry.
17.Customer Relationship Management.
Appendix A:IS/ISO 9001–2000.
Appendix BL:ISO 14000—Guidance on the Use of the Specification.
Bibliography.
Index.

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