TOTAL QUALITY MANAGEMENT :TEXT AND CASES
JANAKIRAMAN, B
TOTAL QUALITY MANAGEMENT :TEXT AND CASES - New Delhi PHI 2008
1.Introduction to Quality Concepts.
2.Managing for Quality Products and Services.
3.Seven QC Tools.
4.The Philosophy of TQM.
5.Quality Gurus.
6.Quality Circles.
7.Reactive Improvement.
8.Proactive Improvement.
9.Six Sigma Concepts.
10.Just in Time.
11.Taguchi and Hoshin.
12.Quality Awards.
13.Quality Standards.
14.Business Process Re-Engineering.
15.Benchmarking.
16.Capability Maturity Model for Software Industry.
17.Customer Relationship Management.
Appendix A:IS/ISO 9001–2000.
Appendix BL:ISO 14000—Guidance on the Use of the Specification.
Bibliography.
Index.
9788120329959
TOTAL QUALITY MANAGEMENT TEXT AND CASES
658.4013 JAN-T
TOTAL QUALITY MANAGEMENT :TEXT AND CASES - New Delhi PHI 2008
1.Introduction to Quality Concepts.
2.Managing for Quality Products and Services.
3.Seven QC Tools.
4.The Philosophy of TQM.
5.Quality Gurus.
6.Quality Circles.
7.Reactive Improvement.
8.Proactive Improvement.
9.Six Sigma Concepts.
10.Just in Time.
11.Taguchi and Hoshin.
12.Quality Awards.
13.Quality Standards.
14.Business Process Re-Engineering.
15.Benchmarking.
16.Capability Maturity Model for Software Industry.
17.Customer Relationship Management.
Appendix A:IS/ISO 9001–2000.
Appendix BL:ISO 14000—Guidance on the Use of the Specification.
Bibliography.
Index.
9788120329959
TOTAL QUALITY MANAGEMENT TEXT AND CASES
658.4013 JAN-T