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Textbook of Front Office Management & Operations

By: Material type: TextTextPublication details: Tata Mcgraw Hill 2008 New DelhiDescription: 463pISBN:
  • 9780070655768
Subject(s): DDC classification:
  • 647.94068 AND-T
Online resources:
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Item type Current library Collection Call number URL Status Date due Barcode
Reference Book Reference Book Amity Central Library Hotel Management Reference 647.94068 AND-T (Browse shelf(Opens below)) Link to resource Not For Loan 11569
Books Books Amity Central Library Hotel Management Text Book 647.94068 AND-T (Browse shelf(Opens below)) Link to resource Available 11570
Books Books Amity Central Library Hotel Management Text Book 647.94068 AND-T (Browse shelf(Opens below)) Link to resource Available 11571
Books Books Amity Central Library Hotel Management Text Book 647.94068 AND-T (Browse shelf(Opens below)) Link to resource Available 11572

Chapter 1. The Tourism And Hospitality Industry
Chapter 2. Hotel Management And Organisations
Chapter 3. Front Office Management
Chapter 4. Reservations
Chapter 5. Reception
Chapter 6 Uniformed Services
Chapter 7. Concierge Services
Chapter 8. Guest Relations Executive
Chapter 9. Telecommunications
Chapter 10. Front-Office Cashier
Chapter 11. Night Audit
Chapter 12 Yield Management
Chapter 13. Quality Guest Management
Chapter 14. Managing Front-Office Human Resources
Chapter 15. Interpersonal Communication

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