Textbook of Front Office Management & Operations
Andrews, Sudhir
Textbook of Front Office Management & Operations - New Delhi Tata Mcgraw Hill 2008 - 463p.
Chapter 1. The Tourism And Hospitality Industry
Chapter 2. Hotel Management And Organisations
Chapter 3. Front Office Management
Chapter 4. Reservations
Chapter 5. Reception
Chapter 6 Uniformed Services
Chapter 7. Concierge Services
Chapter 8. Guest Relations Executive
Chapter 9. Telecommunications
Chapter 10. Front-Office Cashier
Chapter 11. Night Audit
Chapter 12 Yield Management
Chapter 13. Quality Guest Management
Chapter 14. Managing Front-Office Human Resources
Chapter 15. Interpersonal Communication
9780070655768
TEXT BOOK OF FRONT OFFICE MGMT & OP
647.94068 AND-T
Textbook of Front Office Management & Operations - New Delhi Tata Mcgraw Hill 2008 - 463p.
Chapter 1. The Tourism And Hospitality Industry
Chapter 2. Hotel Management And Organisations
Chapter 3. Front Office Management
Chapter 4. Reservations
Chapter 5. Reception
Chapter 6 Uniformed Services
Chapter 7. Concierge Services
Chapter 8. Guest Relations Executive
Chapter 9. Telecommunications
Chapter 10. Front-Office Cashier
Chapter 11. Night Audit
Chapter 12 Yield Management
Chapter 13. Quality Guest Management
Chapter 14. Managing Front-Office Human Resources
Chapter 15. Interpersonal Communication
9780070655768
TEXT BOOK OF FRONT OFFICE MGMT & OP
647.94068 AND-T