HOTEL FRONT OFFICE : A TRAINING MANUAL

By:

Andrews, Sudhir

Material type: Text

TextPublication details: Tata Mcgraw Hill 2009 New DelhiEdition: 2ndDescription: 380pISBN:

9780070655706

Subject(s):

HOTEL FRONT OFFICE A TRAINING MANUAL

DDC classification:

647.94 AND-H

Online resources:

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Item type	Current library	Collection	Call number	URL	Status	Barcode
Reference Book	Amity Central Library Hotel Management	Reference	647.94 AND-H (Browse shelf(Opens below))	Link to resource	Not For Loan	11554
Books	Amity Central Library Hotel Management	Text Book	647.94 AND-H (Browse shelf(Opens below))	Link to resource	Available	11556
Books	Amity Central Library Hotel Management	Text Book	647.94 AND-H (Browse shelf(Opens below))	Link to resource	Available	11557
Books	Amity Central Library Hotel Management	Text Book	647.94 AND-H (Browse shelf(Opens below))	Link to resource	Available	11558

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PART 1 HISTORICAL EVOLUTION 1
1. History of Travel and Tourism
2. History of Lodging
3. History of International Chain Associations
PART 2 ASPECTS OF TOURISM
4. Purpose of Travel
5. Role of Tour Operators and Travel Agents
6. Scope of Tourism
7. Role of Airlines
8. Multicultural Awareness
PART 3 UNDERSTANDING A HOTEL
9. Types of Lodgings
10. Hotel Organisation
11. Differentiation of Guests
PART 4 THE FRONT-OFFICE
12. Front Office Organisation
13. Reservations
14. Reception
15. Uniformed Services
16. Front Office Cashier
17. Night Auditor
PART 5 GUEST SERVICES
18. Understanding Guest Service
19. Concierge Services
20. Guest Relations Executive
21. Telecommunications
Appendices

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