HOTEL FRONT OFFICE : A TRAINING MANUAL
Andrews, Sudhir
HOTEL FRONT OFFICE : A TRAINING MANUAL - 2nd - New Delhi Tata Mcgraw Hill 2009 - 380p.
PART 1 HISTORICAL EVOLUTION 1
1. History of Travel and Tourism
2. History of Lodging
3. History of International Chain Associations
PART 2 ASPECTS OF TOURISM
4. Purpose of Travel
5. Role of Tour Operators and Travel Agents
6. Scope of Tourism
7. Role of Airlines
8. Multicultural Awareness
PART 3 UNDERSTANDING A HOTEL
9. Types of Lodgings
10. Hotel Organisation
11. Differentiation of Guests
PART 4 THE FRONT-OFFICE
12. Front Office Organisation
13. Reservations
14. Reception
15. Uniformed Services
16. Front Office Cashier
17. Night Auditor
PART 5 GUEST SERVICES
18. Understanding Guest Service
19. Concierge Services
20. Guest Relations Executive
21. Telecommunications
Appendices
9780070655706
HOTEL FRONT OFFICE A TRAINING MANUAL
647.94 AND-H
HOTEL FRONT OFFICE : A TRAINING MANUAL - 2nd - New Delhi Tata Mcgraw Hill 2009 - 380p.
PART 1 HISTORICAL EVOLUTION 1
1. History of Travel and Tourism
2. History of Lodging
3. History of International Chain Associations
PART 2 ASPECTS OF TOURISM
4. Purpose of Travel
5. Role of Tour Operators and Travel Agents
6. Scope of Tourism
7. Role of Airlines
8. Multicultural Awareness
PART 3 UNDERSTANDING A HOTEL
9. Types of Lodgings
10. Hotel Organisation
11. Differentiation of Guests
PART 4 THE FRONT-OFFICE
12. Front Office Organisation
13. Reservations
14. Reception
15. Uniformed Services
16. Front Office Cashier
17. Night Auditor
PART 5 GUEST SERVICES
18. Understanding Guest Service
19. Concierge Services
20. Guest Relations Executive
21. Telecommunications
Appendices
9780070655706
HOTEL FRONT OFFICE A TRAINING MANUAL
647.94 AND-H