Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior
Material type:
TextPublication details: New Delhi Tata Mcgraw hill 2019Description: 275pISBN: - 9789351340010
- 302 CRU-C
| Item type | Current library | Collection | Call number | URL | Status | Date due | Barcode | |
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Reference Book
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Amity Central Library ASLA - Communication Skills | Reference | 302 CRU-C (Browse shelf(Opens below)) | Link to resource | Not For Loan | 30161 | ||
Books
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Amity Central Library ASLA - Communication Skills | Text Book | 302 CRU-C (Browse shelf(Opens below)) | Link to resource | Available | 30162 |
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| 158.5 VOS-N Never Split the Difference | 242.4 VIS-F Finding Your Strength in Difficult Times | 302.2COM-C Communication Skills Development | 302 CRU-C Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior | 302.2 MAL-C Communication Skills | 302.2242 ADL-H How to Speak How to Listen | 302.2242 GUP-C Communication Skills and Functional Grammar |
Part One: Work on Me First
What to Do Before an Accountability Confrontation
Chapter 1: Choose What and If
How to Know What Conversation to Hold and If You Should Hold It
Chapter 2: Master My Stories
How to Get Your Head Right Before Opening Your Mouth
Part Two: Create Safety
What to Do During an Accountability Conversation
Chapter 3: Describe the Gap
How to Start an Accountability Conversation
Chapter 4: Make It Motivating
How to Help Others Want to Take Action
Chapter 5: Make It Easy
How to Make Keeping Commitments (Almost) Painless
Chapter 6: Stay Focused and Flexible
What to Do When Others Get Sidetracked,Scream, or Sulk
Part Three: Move to Action
What to Do After an Accountability Conversation
Chapter 7: Agree on a Plan and Follow Up
How to Gain Commitment and Move to Action
Chapter 8: Put It All Together
How to Solve Big, Sticky, Complicated Problems
Chapter 9: The 12 "Yeah-Buts"
How to Deal with the Truly Tough
Appendix A:
Where Do You Stand?
A Self-Assessment for Measuring Your Accountability Conversation Skills
Appendix B:
Six-Source Diagnostic Questions
The Six-Source Model
Appendix C:
When Things Go Right
Appendix D:
Discussion Questions for Reading Groups
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