Hotel Front Office : Operations and Management
Material type:
TextPublication details: New Delhi Oxford University Press 2016Edition: 2ndDescription: 404pISBN: - 9780199464692
- 647.94068 TEW-H
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| 647.94068 TEW-H Hotel Front Office : Operations and Management | 647.94068 TEW-H Hotel Front Office : Operations and Management | 647.94068 TEW-H Hotel Front Office : Operations and Management | 647.94068 TEW-H Hotel Front Office : Operations and Management | 647.94068 TEW-H Hotel Front Office : Operations and Management | 647.94068 TEW-H Hotel Front Office : Operations and Management | 647.94068 TEW-H Hotel Front Office : Operations and Management |
PART I: HOSPITALITY INDUSTRY
Introduction to the Hospitality Industry
Classification of Hotels
Hotel Organization
PART II: FRONT OFFICE OPERATIONS
Front Office Organization
Front Office Communication
Room Tariff
Guest Cycle and Room Reservations
Registration
Guest Services
Check-out and Settlement
Front Office Accounting
Night Auditing
Safety and Security
PART III: FRONT OFFICE MANAGEMENT
Computer Applications in Front Office
Evaluating Hotel Performance
Yield Management and Forecasting
Hospitality Marketing
Human Resource Management
Environmental Management
Total Quality Management
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