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Tewari, Jatashankar

Hotel Front Office : Operations and Management - 2nd - New Delhi Oxford University Press 2016 - 404p.

PART I: HOSPITALITY INDUSTRY
Introduction to the Hospitality ­Industry
Classification of Hotels
Hotel Organization

PART II: FRONT OFFICE OPERATIONS
Front Office Organization
Front Office Communication
Room Tariff
Guest Cycle and Room Reservations
Registration
Guest Services
Check-out and Settlement
Front Office Accounting
Night Auditing
Safety and Security

PART III: FRONT OFFICE MANAGEMENT
Computer Applications in Front Office
Evaluating Hotel Performance
Yield Management and Forecasting
Hospitality Marketing
Human Resource Management
Environmental Management
Total Quality Management

ISBN: 9780199464692

Subjects--Topical Terms:
Business & Economics / Industries / Hospitality, Travel & Tourism, Hospitality industry; Law and legislation; India., Hotels; Law and legislation; India., Law / Contracts, Hospitality industry -- Law and legislation -- India, Hotels -- Law and legislation -- India

Dewey Class. No.: 647.94068 TEW-H