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Amity Central Library ABS | Reference | 658.4013 JAN-T (Browse shelf(Opens below)) | Link to resource | Not For Loan | 12258 | ||
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Amity Central Library ABS | 658.4013 JAN-T (Browse shelf(Opens below)) | Link to resource | Available | 12259 | |||
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Amity Central Library ABS | 658.4013 JAN-T (Browse shelf(Opens below)) | Link to resource | Available | 12260 | |||
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Amity Central Library ABS | 658.4013 JAN-T (Browse shelf(Opens below)) | Link to resource | Available | 12261 | |||
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Amity Central Library ABS | 658.4013 JAN-T (Browse shelf(Opens below)) | Link to resource | Available | 12262 |
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| 658.4013 ENG-P Phoenix without the Ashes: Achieving Organisational Excellence.....Mgt | 658.4013 EVA-T Total quality management | 658.4013 JAN-T TOTAL QUALITY MANAGEMENT :TEXT AND CASES | 658.4013 JAN-T TOTAL QUALITY MANAGEMENT :TEXT AND CASES | 658.4013 JAN-T TOTAL QUALITY MANAGEMENT :TEXT AND CASES | 658.4013 JAN-T TOTAL QUALITY MANAGEMENT :TEXT AND CASES | 658.4013 JAN-T TOTAL QUALITY MANAGEMENT :TEXT AND CASES |
1.Introduction to Quality Concepts.
2.Managing for Quality Products and Services.
3.Seven QC Tools.
4.The Philosophy of TQM.
5.Quality Gurus.
6.Quality Circles.
7.Reactive Improvement.
8.Proactive Improvement.
9.Six Sigma Concepts.
10.Just in Time.
11.Taguchi and Hoshin.
12.Quality Awards.
13.Quality Standards.
14.Business Process Re-Engineering.
15.Benchmarking.
16.Capability Maturity Model for Software Industry.
17.Customer Relationship Management.
Appendix A:IS/ISO 9001–2000.
Appendix BL:ISO 14000—Guidance on the Use of the Specification.
Bibliography.
Index.
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