| 000 | 01413nam a2200169Ia 4500 | ||
|---|---|---|---|
| 999 |
_c8836 _d8836 |
||
| 003 | OSt | ||
| 005 | 20190917123903.0 | ||
| 008 | 140801s2005 xx 000 0 und d | ||
| 020 | _a9781259001413 | ||
| 082 | _a658.4013 RAM-T | ||
| 100 | _aS. Ramasamy | ||
| 245 | _aTotal Quality Management | ||
| 260 |
_bTMH _c2005 _aNew Delhi |
||
| 500 | _aSection I—TQM Perspective 1. TQM Evolution 2. Quality Costs 3. Leadership 4. TQM Implementation Section II—TQM Principles & Strategies 5. Customer Satisfaction 6. Employee Involvement 7. Process Approach 8. Continuous Process Improvement 9. Supplier Partnership 10. Performance Measures Section III—Statistical Process Control 11. The Seven Quality Control Tools and Introduction to Statistics 12. Control Charts for Improving Process Capability 13. Six Sigma 14. Seven New Management Tools Section IV—TQM Tools 15. Business Process Benchmarking (BPB) 16. Quality Function Deployment (QFD) 17. Taguchi’s Robust Design 18. Total Productive Maintenance 19. Failure Mode and Effects Analysis (FMEA) Section V—Quality Systems 20. Quality System—ISO 9000 Standard 21. Environmental Management System (EMS)—14001 22. Quality Awards | ||
| 856 | _uhttps://books.google.co.in/books?id=nYImBAAAQBAJ&printsec=frontcover&dq=Total+Quality+management+by++ramaswamy&hl=en&sa=X&ved=0ahUKEwj3lu3jn9fkAhULMI8KHYYkDf8Q6AEIKDAA#v=onepage&q&f=false | ||
| 942 |
_2ddc _cBK |
||