000 00315nam a2200121Ia 4500
008 140801s2004 xx 000 0 und d
082 _a
_b
100 _aClive Humby
245 _aScoring points : How Tesco is wemng costomer Coyalty
_b
260 _bKogan Page India
_c2004
700 _aClive Humby
942 _2ddc
_cBK
999 _c6827
_d6827