| 000 | 01061nam a2200169Ia 4500 | ||
|---|---|---|---|
| 999 |
_c4780 _d4780 |
||
| 003 | OSt | ||
| 020 | _a8187233176 | ||
| 082 | _a658.562 DAV-A | ||
| 100 | _aDavis, Frank W. | ||
| 245 | _aApplying TQM to customer responsive management | ||
| 250 | _a1st | ||
| 260 |
_bINFINITY BOOKS _c2000 _aNew Delhi |
||
| 300 | _a416p. | ||
| 500 | _aBusiness & Economics / General, Business & Economics / Quality Control, Business & Economics / Customer Relations, Business & Economics / Entrepreneurship, Business & Economics / Marketing / General, Consumer satisfaction., Customer services -- Management, Customer services; Management., Customer service -- Management, Total quality management | ||
| 650 | _aBusiness & Economics / General, Business & Economics / Quality Control, Business & Economics / Customer Relations, Business & Economics / Entrepreneurship, Business & Economics / Marketing / General, Consumer satisfaction., Customer services -- Management, Customer services; Management., Customer service -- Management, Total quality management | ||
| 942 |
_2ddc _cBK |
||