000 00673nam a22001697a 4500
999 _c45772
_d45772
003 OSt
020 _a9780143118442
082 _a158.2 STO-D
100 _aStone, Douglas
245 _aDifficult Conversations : How to Discuss what Matters Most
250 _a1st
260 _aUSA
_bPenguin Books
_c1999
300 _a315p.
650 _aBusiness & Economics / General, Family & Relationships / Conflict Resolution, Family & Relationships / Interpersonal Relations, Interpersonal communication -- Case studies, Language Arts & Disciplines / Communication Studies, Psychology / Interpersonal Relations, Interpersonal communication.
901 _a31736
942 _2ddc
_cBK