000 00307nam a22001337a 4500
999 _c42825
_d42825
003 OSt
100 _aKanika Koshal
245 _aCustomer relationship management in retail rector
260 _bABS
_c2006-08
502 _bMBA
_d2006-08
_g2623
700 _aKanika Koshal
901 _a637PR
942 _2ddc
_cPR