000			00288nam a22001337a 4500
999			_c42823 _d42823
003			OSt
100			_aTushal Gera
245			_aService quality gap model analysis
260			_bABS _c2006-08
502			_bMBA _d2006-08 _g2658
700			_aTushal Gera
901			_a634PR
942			_2ddc _cPR