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999 _c41017
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008 190124b xxu||||| |||| 00| 0 eng d
022 _a2320-7515
082 _223
_a658 INT-I
245 _aInternational Journal of Customer Relations
260 _aNew Delhi
_bPublishing India Group
942 _2ddc
_cBB
650 _aRelationship Marketing
650 _aFuture of CRM like Software as a Service (SaaS) and cloud computing
650 _aBusiness Process Reengineering
650 _aCRM application like Sales Force Automation
650 _aQuality Management System
856 _uhttp://www.publishingindia.com/ijcr/
942 _s1