000			01292nam a22001817a 4500
999			_c39449 _d39449
003			OSt
020			_a9780199464692
082			_a647.94068 TEW-H
100			_aTewari, Jatashankar
245			_aHotel Front Office : Operations and Management
250			_a2nd
260			_aNew Delhi _bOxford University Press _c2016
300			_a404p.
500			_aPART I: HOSPITALITY INDUSTRY Introduction to the Hospitality ­Industry Classification of Hotels Hotel Organization PART II: FRONT OFFICE OPERATIONS Front Office Organization Front Office Communication Room Tariff Guest Cycle and Room Reservations Registration Guest Services Check-out and Settlement Front Office Accounting Night Auditing Safety and Security PART III: FRONT OFFICE MANAGEMENT Computer Applications in Front Office Evaluating Hotel Performance Yield Management and Forecasting Hospitality Marketing Human Resource Management Environmental Management Total Quality Management
650			_aBusiness & Economics / Industries / Hospitality, Travel & Tourism, Hospitality industry; Law and legislation; India., Hotels; Law and legislation; India., Law / Contracts, Hospitality industry -- Law and legislation -- India, Hotels -- Law and legislation -- India
901			_a26664
942			_2ddc _cBK