| 000 | 00874nam a2200193Ia 4500 | ||
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| 999 |
_c3232 _d3232 |
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| 003 | OSt | ||
| 005 | 20201121113545.0 | ||
| 008 | 140801s2010 xx 000 0 und d | ||
| 020 | _a9788122427998 | ||
| 082 | _a658.812 HAY-M | ||
| 100 | _aHayes, Bob E | ||
| 245 | _aMeasuring Customer Satisfaction and Loglte : Survey...... Methods | ||
| 250 | _a3rd | ||
| 260 |
_bNew Age international _c2010 _aNew Delhi |
||
| 300 | _a287p. | ||
| 500 | _a1. Introduction 2. Determining Customer Requirements 3. Reliability and Validity 4. Customer satisfaction Questionnaire 5. Sampling Methods 6. Customer Loyalty 2.0 : Beyond the Ultimate Question | ||
| 650 | _a1. Introduction 2. Determining Customer Requirements 3. Reliability and Validity 4. Customer satisfaction Questionnaire 5. Sampling Methods 6. Customer Loyalty 2.0 : Beyond the Ultimate Question | ||
| 942 |
_2ddc _cBK |
||