000			01038nam a2200193Ia 4500
999			_c11294 _d11294
003			OSt
005			20201121114045.0
008			140801s2009 xx 000 0 und d
020			_a9788177223712
082			_a658.812 MIS-C
100			_aMishra, Anil
245			_aCustomer Service in Retailing
260			_bBiztantra Pub. _c2009 _aNew Delhi
300			_a327p.
500			_a1. Introduction of Customer Services 2. Retail Service Mix 3. Customer Expectation and Perception from Retailers 4. Service Quality 5. Customer Complaints and Customer Service 6. Managing the Customer Service Function
650			_a1. Introduction of Customer Services 2. Retail Service Mix 3. Customer Expectation and Perception from Retailers 4. Service Quality 5. Customer Complaints and Customer Service 6. Managing the Customer Service Function
856			_uhttps://www.google.co.in/books/edition/Customer_Service_In_Retailing_Indian_Tex/utZndWfRF90C?hl=en&gbpv=1&dq=Customer+Service+in+Retailing&pg=PP26&printsec=frontcover
942			_2ddc _cBK