| 000 | 01284nam a2200181Ia 4500 | ||
|---|---|---|---|
| 999 |
_c1128 _d1128 |
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| 003 | OSt | ||
| 005 | 20190917114922.0 | ||
| 008 | 140801s2008 xx 000 0 und d | ||
| 020 | _a9788120329959 | ||
| 082 | _a658.4013 JAN-T | ||
| 100 | _aJANAKIRAMAN, B | ||
| 245 | _aTOTAL QUALITY MANAGEMENT :TEXT AND CASES | ||
| 260 |
_bPHI _c2008 _aNew Delhi |
||
| 500 | _a1.Introduction to Quality Concepts. 2.Managing for Quality Products and Services. 3.Seven QC Tools. 4.The Philosophy of TQM. 5.Quality Gurus. 6.Quality Circles. 7.Reactive Improvement. 8.Proactive Improvement. 9.Six Sigma Concepts. 10.Just in Time. 11.Taguchi and Hoshin. 12.Quality Awards. 13.Quality Standards. 14.Business Process Re-Engineering. 15.Benchmarking. 16.Capability Maturity Model for Software Industry. 17.Customer Relationship Management. Appendix A:IS/ISO 9001–2000. Appendix BL:ISO 14000—Guidance on the Use of the Specification. Bibliography. Index. | ||
| 650 | _aTOTAL QUALITY MANAGEMENT TEXT AND CASES | ||
| 856 | _uhttps://books.google.co.in/books?id=-Ljyx785QvUC&printsec=frontcover&dq=Total+Quality+management+by+Jankiraman&hl=en&sa=X&ved=0ahUKEwilxMHclNfkAhULq48KHe-UDFkQ6AEIKjAA#v=onepage&q=Total%20Quality%20management%20by%20Jankiraman&f=false | ||
| 942 |
_2ddc _cBK _02 |
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