000			01102nam a2200205Ia 4500
999			_c11101 _d11101
003			OSt
005			20190521112218.0
008			140801s9999 xx 000 0 und d
020			_a9788121928663
082			_a658.4013 WAK-T
100			_aWakhlu,B
245			_aTotal Quality Excellence Through Organization wide Transformation
250			_a2nd
260			_bS. Chand _aNew Delhi
500			_aPart One Introduction To Total Quality 1. Quality And Total Quality. 2. Strategic Thinking And Planning--The Starting Point For Total Quality 3. Enablers For Total Quality--The Total Quality Model. Part Two Actualizing Total Quality 4. Having An Obsessive Customer Orientation 5. Outstanding Leadership And Supportive Management Practices 6. Superior Products, Services And Processes 7. Assuring Quality Through Superior Systems 8. Unleashing The Power Of People. 9. Making A Habit Of Continuous Improvement Part Three Avoiding False Starts 10. Pitfalls In Operationalizing Total Quality
650			_aTotal Quality, Management
700			_aBharat
700			_aWakhlee Bharat
942			_2ddc _cBK