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|---|---|---|---|
| 999 |
_c10989 _d10989 |
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| 003 | OSt | ||
| 005 | 20190926113359.0 | ||
| 008 | 140801s9999 xx 000 0 und d | ||
| 020 | _a9788121921619 | ||
| 082 | _a658.8 BAL-S | ||
| 100 | _aBALAJI, B | ||
| 245 | _aServices Marketing and Management | ||
| 260 |
_bS Chand _c2009 _aNew Delhi |
||
| 500 | _aConcept Of Service | Service Characterristics | Service Expectations | The Service Product | Service Location | Pricing For Services | Promotion Services | The Service Process| Physical Evidence | People And Services | Internal Versus External Marketing | | ||
| 856 | _uhttps://books.google.co.in/books?id=pe6ZhsRRlnoC&printsec=frontcover&dq=services+marketing+and+management+by+balaji&hl=en&sa=X&ved=0ahUKEwjNspLA4O3kAhUKs48KHaDWBX0Q6AEIKDAA#v=onepage&q=services%20marketing%20and%20management%20by%20balaji&f=false | ||
| 942 |
_2ddc _cBK |
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