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1.
CUSTOMER SERVICE by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Pearson 2008
Availability: Items available for loan: Amity Central Library (5)Call number: 658.812TIM-C, ...

2.
Applying TQM to customer responsive management by
Edition: 1st
Material type: Text Text
Publication details: New Delhi INFINITY BOOKS 2000
Availability: Items available for reference: Amity Central Library: Not For Loan (1)Call number: 658.4013 DAV-T.

3.
Business Logistics & Supply Chain Management by
Edition: 5th
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Pearson Pub. 2005
Online resources:
Availability: Items available for reference: Amity Central Library: Not For Loan (1)Call number: 658.8702 BAL-B.

4.
Value Directed Management : Organisation, Customers and Quality by
Edition: 1st
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Wheeler Publishing 1995
Availability: Items available for reference: Amity Central Library: Not For Loan (1)Call number: 658 ARO-V.

5.
Management in Quality Enviornment by
Edition: 1st
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi TMH 1995
Availability: Items available for reference: Amity Central Library: Not for loan (1)Call number: 658.562 GRI-M.

6.
Deliver outstanding customer service : gain and retain customers and stay ahead of the competition by
Edition: 1st
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi UBS Publishers & Distributers Pvt Ltd. 2002
Availability: Items available for loan: Amity Central Library (1)Call number: 658.812 NAS-D. Items available for reference: Amity Central Library: Not For Loan (1)Call number: 658.812 NAS-D.

7.
Customer Service in Retailing by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Biztantra Pub. 2009
Online resources:
Availability: Items available for loan: Amity Central Library (4). Items available for reference: Amity Central Library: Not For Loan (1)Call number: 658.812 MIS-C.

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