Item type | Current library | Collection | Call number | URL | Status | Date due | Barcode | |
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Amity Central Library ABS | Reference | 658.4013 WAK-T (Browse shelf(Opens below)) | Link to resource | Not For Loan | 8582 |
Part One Introduction To Total Quality 1. Quality And Total Quality. 2. Strategic Thinking And Planning--The Starting Point For Total Quality 3. Enablers For Total Quality--The Total Quality Model. Part Two Actualizing Total Quality 4. Having An Obsessive Customer Orientation 5. Outstanding Leadership And Supportive Management Practices 6. Superior Products, Services And Processes 7. Assuring Quality Through Superior Systems 8. Unleashing The Power Of People. 9. Making A Habit Of Continuous Improvement Part Three Avoiding False Starts 10. Pitfalls In Operationalizing Total Quality
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