Measuring Customer Satisfaction and Loglte : Survey...... Methods

By:

Hayes, Bob E

Material type: Text

TextPublication details: New Age international 2010 New DelhiEdition: 3rdDescription: 287pISBN:

9788122427998

Subject(s):

1. Introduction 2. Determining Customer Requirements 3. Reliability and Validity 4. Customer satisfaction Questionnaire 5. Sampling Methods 6. Customer Loyalty 2.0 : Beyond the Ultimate Question

DDC classification:

658.812 HAY-M

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Holdings
Item type	Current library	Collection	Call number	URL	Status	Date due	Barcode
Reference Book	Amity Central Library ABS	Reference	658.812 HAY-M (Browse shelf(Opens below))	Link to resource	Not For Loan		16882

1. Introduction
2. Determining Customer Requirements
3. Reliability and Validity
4. Customer satisfaction Questionnaire
5. Sampling Methods
6. Customer Loyalty 2.0 : Beyond the Ultimate Question

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