TY  - BOOK
AU  - D'Ausilio, Rosanne
TI  - Customer service and the human experience
SN  - 9780230634862
U1  - 658.812 AUS-C 
PY  - 2008///
CY  - New Delhi
PB  - Macmillan India Ltd.
KW  -  Business & Economics / Industries / Hospitality, Travel & Tourism, Customer services -- Management
ER  -