TY  - BOOK
AU  - Mannering, Karen
TI  - Managing difficult people : effective management strategies for handling challenging behaviour
SN  - 9798174764149
U1  - 658.3045 MAN-M 
PY  - 2007///
CY  - New Delhi
PB  - UBS Publisher Distributer Pvt. Ltd
KW  - Personnel management, Problem employees
UR  - https://www.google.co.in/books/edition/Managing_Difficult_People/wAYCAAAACAAJ?hl=en
ER  -