TY  - BOOK
AU  - S. Ramasamy
TI  - Total Quality Management
SN  - 9781259001413
U1  - 658.4013 RAM-T 
PY  - 2005///
CY  - New Delhi
PB  - TMH
N1  - Section I—TQM Perspective 1. TQM Evolution 2. Quality Costs 3. Leadership 4. TQM Implementation 
Section II—TQM Principles & Strategies 5. Customer Satisfaction 6. Employee Involvement 7. Process Approach 8. Continuous Process Improvement 9. Supplier Partnership 10. Performance Measures 
Section III—Statistical Process Control 11. The Seven Quality Control Tools and Introduction to Statistics 12. Control Charts for Improving Process Capability 13. Six Sigma 14. Seven New Management Tools 
Section IV—TQM Tools 15. Business Process Benchmarking (BPB) 16. Quality Function Deployment (QFD) 17. Taguchi’s Robust Design 18. Total Productive Maintenance 19. Failure Mode and Effects Analysis (FMEA) 
Section V—Quality Systems 20. Quality System—ISO 9000 Standard 21. Environmental Management System (EMS)—14001 22. Quality Awards
UR  - https://books.google.co.in/books?id=nYImBAAAQBAJ&printsec=frontcover&dq=Total+Quality+management+by++ramaswamy&hl=en&sa=X&ved=0ahUKEwj3lu3jn9fkAhULMI8KHYYkDf8Q6AEIKDAA#v=onepage&q&f=false
ER  -