TY - BOOK AU - Rama chandra AU - Rama chandra TI - Services Management PY - 2005/// PB - HPH Pub. KW - Services Management, Services Marketing Tourism and Hospitality Services, Banking and Insurance Services, Healthcare and Information Technology Enabled Services N1 - Unit – 1 Introduction to Services Management Unit – 2 Services Marketing Unit – 3 Tourism and Hospitality Services Unit – 4 Banking and Insurance Services Unit – 5 Healthcare and Information Technology Enabled Services (ITES) ER -