TY  - BOOK
AU  - Andrews, Sudhir
TI  - Textbook of Front Office Management & Operations
SN  - 9780070655768
U1  - 647.94068 AND-T 
PY  - 2008///
CY  - New Delhi
PB  - Tata Mcgraw Hill
KW  - TEXT BOOK OF FRONT OFFICE MGMT & OP
N1  - Chapter 1. The Tourism And Hospitality Industry
Chapter 2. Hotel Management And Organisations
Chapter 3. Front Office Management
Chapter 4. Reservations
Chapter 5. Reception
Chapter 6 Uniformed Services
Chapter 7. Concierge Services
Chapter 8. Guest Relations Executive
Chapter 9. Telecommunications
Chapter 10. Front-Office Cashier
Chapter 11. Night Audit
Chapter 12 Yield Management
Chapter 13. Quality Guest Management
Chapter 14. Managing Front-Office Human Resources
Chapter 15. Interpersonal Communication
UR  - https://books.google.co.in/books?id=zbcYNe8ckVIC&pg=PT5&dq=textbook+of+front+office+management+%26+operations&hl=en&sa=X&ved=0ahUKEwik37jRzLfnAhWFbSsKHUU5BaoQ6AEIKDAA#v=onepage&q=textbook%20of%20front%20office%20management%20%26%20operations&f=false
ER  -