TY  - BOOK
AU  - Andrews, Sudhir
TI  - HOTEL FRONT OFFICE : A TRAINING MANUAL
SN  - 9780070655706
U1  - 647.94 AND-H 
PY  - 2009///
CY  - New Delhi
PB  - Tata Mcgraw Hill
KW  - HOTEL FRONT OFFICE A TRAINING MANUAL
N1  - PART 1 HISTORICAL EVOLUTION 1
1. History of Travel and Tourism
2. History of Lodging
3. History of International Chain Associations
PART 2 ASPECTS OF TOURISM
4. Purpose of Travel
5. Role of Tour Operators and Travel Agents
6. Scope of Tourism
7. Role of Airlines
8. Multicultural Awareness
PART 3 UNDERSTANDING A HOTEL
9. Types of Lodgings
10. Hotel Organisation
11. Differentiation of Guests
PART 4 THE FRONT-OFFICE
12. Front Office Organisation
13. Reservations
14. Reception
15. Uniformed Services
16. Front Office Cashier
17. Night Auditor
PART 5 GUEST SERVICES
18. Understanding Guest Service
19. Concierge Services
20. Guest Relations Executive
21. Telecommunications
Appendices
UR  - https://books.google.co.in/books?id=mxJfmvjrw7MC&printsec=frontcover&dq=hotel+front+office+by+andrews&hl=en&sa=X&ved=0ahUKEwiN3JeOmrrnAhXT8HMBHee9DaYQ6AEIQDAD#v=onepage&q=hotel%20front%20office%20by%20andrews&f=false
ER  -