TY  - BOOK
AU  - Besterfield, Dale H
TI  - Total Quality Management
SN  - 9788129702609
U1  - 658.4013 BES-T 
PY  - 2004///
CY  - New Delhi
PB  - Prentice Hall
KW  - Business & Economics / Total Quality Management, Total quality management., Administración de calidad total
N1  - Business & Economics / Total Quality Management, Total quality management., Administración de calidad total
ER  -