TY  - BOOK
AU  - Bacal, Robert
TI  - Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer service situation
SN  - 9780070601000
U1  - 658.812014 BAC-P 
PY  - 2005///
CY  - New Delhi
PB  - McGraw-Hill Education
KW  - Business & Economics / Public Relations, Business & Economics / Management, Business & Economics / Training, Customer services -- Terminology
UR  - https://www.google.co.in/books/edition/Perfect_Phrases_for_Customer_Service_Sec/zGbPX-1KLh0C?hl=en&gbpv=1&dq=PERFECT+PHRASES+FOR+CUSTOMER+SERVICE&printsec=frontcover
ER  -