TY  - BOOK
AU  - Swanson Roger C.
TI  - The Quality Improvement Handbook: Team Guide to Tools and Techniques
SN  - 8175140178
U1  - 658.4036 
PY  - 1997///
CY  - New Delhi
PB  - Vanity Books
KW  - Management
UR  - https://books.google.co.in/books?id=R8zYpkBByxAC&printsec=frontcover&dq=The+Quality+Improvement+Handbook&hl=en&sa=X&ved=0ahUKEwj1xrmdsvPnAhX16nMBHTLDC4oQ6AEIKDAA#v=onepage&q=The%20Quality%20Improvement%20Handbook&f=false
ER  -