TY  - BOOK
AU  - Besterfield, Dale H
TI  - Total Quality Management
SN  - 9788131732274
U1  - 658.4013 TOT-T 
PY  - 1996///
CY  - New Delhi
PB  - Pearson
N1  - 1) Introduction
2) Leadership
3) Customer Satisfaction
4) Employee Involvement
5) Continuous Process Improvement
6) Supplier Partnership
7) Performance Measures
8) Benchmarking
9)  Information Technology
10) Quality Management Systems
11) Environmental and Occupational Health and Safety Management System
12) Quality Function Deployment
13) Quality by Design
14) Failure Mode and Effect Analysis
15) Products Liability
16) Total Productive Maintenance
17) Management Tools
18) Statistical Process Control
19) Experimental Design
20) Taguchi's Quality Engineering
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UR  - https://books.google.co.in/books?id=j9xCv3T8ePYC&printsec=frontcover&dq=Total+Quality+management+by++Besterfield,+Dale+H&hl=en&sa=X&ved=0ahUKEwjT6_KxmNfkAhUBs48KHc17BaIQ6AEINzAC#v=onepage&q=Total%20Quality%20management%20by%20%20Besterfield%2C%20Dale%20H&f=false
ER  -