TY  - BOOK
TI  - International Journal of Customer Relations  
SN  - 2320-7515
U1  - 658 INT-I 23
CY  - New Delhi
PB  - Publishing India Group
KW  - Relationship Marketing
KW  - Future of CRM like Software as a Service (SaaS) and cloud computing
KW  - Business Process Reengineering
KW  - CRM application like Sales Force Automation
KW  - Quality Management System
UR  - http://www.publishingindia.com/ijcr/
ER  -