TY  - BOOK
AU  - F W Davis & K B Manrodt
AU  - F W Davis & K B Manrodt
AU  - F W Davis & K B Manrodt
AU  - F W Davis & K B Manrodt
TI  - Applying TQM to Customer Responsive Mgt
PY  - 2000///
PB  - Infinity Books
ER  -