TY  - BOOK
AU  - Tewari, Jatashankar
TI  - Hotel Front Office : Operations and Management
SN  - 9780199464692
U1  - 647.94068 TEW-H 
PY  - 2016///
CY  - New Delhi
PB  - Oxford University Press
KW  - Business & Economics / Industries / Hospitality, Travel & Tourism, Hospitality industry; Law and legislation; India., Hotels; Law and legislation; India., Law / Contracts, Hospitality industry -- Law and legislation -- India, Hotels -- Law and legislation -- India
N1  - PART I: HOSPITALITY INDUSTRY
Introduction to the Hospitality ­Industry
Classification of Hotels
Hotel Organization

PART II: FRONT OFFICE OPERATIONS
Front Office Organization
Front Office Communication
Room Tariff
Guest Cycle and Room Reservations
Registration
Guest Services
Check-out and Settlement
Front Office Accounting
Night Auditing
Safety and Security

PART III: FRONT OFFICE MANAGEMENT
Computer Applications in Front Office
Evaluating Hotel Performance
Yield Management and Forecasting
Hospitality Marketing
Human Resource Management
Environmental Management
Total Quality Management
ER  -