TY  - BOOK
AU  - Charantimath, Poornema M
TI  - Total Quality Management
SN  - 9789332579392
U1  - 658.4013 CHA-T 
PY  - 2004///
CY  - New Delhi
PB  - Pearson Pub.
KW  -  1. Quality Concepts 2. Quality Gurus 3. The Philosophy of Total Quality Management 4. Leadership and Strategic Planning 5. TQM Kitemarks 6. Statistical Concepts in Quality 7. Six Sigma 8. Quality Improvement Tools 9. Kaizen—Continuous Improvement 10. Breakthrough Improvement 11. Benchmarking 12. Business Process Re-engineering 13. Business Process Management 14. Total Productive Maintenance 15. Customer-driven Quality 16. TQM in Services 17. Quality Management System 18. Management Audit
N1  -  1. Quality Concepts 2. Quality Gurus 3. The Philosophy of Total Quality Management 4. Leadership and Strategic Planning 5. TQM Kitemarks 6. Statistical Concepts in Quality 7. Six Sigma 8. Quality Improvement Tools 9. Kaizen—Continuous Improvement 10. Breakthrough Improvement 11. Benchmarking 12. Business Process Re-engineering 13. Business Process Management 14. Total Productive Maintenance 15. Customer-driven Quality 16. TQM in Services 17. Quality Management System 18. Management Audit
UR  - https://books.google.co.in/books?id=hDQC2ZUrF10C&printsec=frontcover&dq=Total+Quality+management+by++Poornima+M+Charantemath&hl=en&sa=X&ved=0ahUKEwjjmePjm9fkAhUH148KHbpDCaoQ6AEIKjAA#v=onepage&q&f=false
ER  -