TY  - BOOK
AU  -  Suganthi, L
AU  - Samuel & Suganthi
TI  - Total Quality Management
SN  - 9788120326552
U1  - 658.4013 SUG-T 
PY  - 2005///
CY  - New Delhi
PB  - PHI
KW  - Management
N1  - 1. Introduction.
2. Principles of Quality Management.
3. Total Quality Management Philosophy.
4. Quality Planning.
5. Customer Orientation.
6. Problem Solving Tools.
7. Continuous Improvement Strategies.
8. Preventive Techniques.
9. Quality Ambience.
10. Human Dimensions of TQM.
11. Team Development.
12. Quality Certification.
13. Reliability.
14. Cost of Quality.
15. TQM Road Map
UR  - https://books.google.co.in/books?id=VuUc33ctlR0C&printsec=frontcover&dq=Total+Quality+management+by++Samuel&hl=en&sa=X&ved=0ahUKEwiuwb_SltfkAhWHq48KHTnsB_oQ6AEIKDAA#v=onepage&q=Total%20Quality%20management%20by%20%20Samuel&f=false
ER  -