TY  - BOOK
AU  - Roday, Sunetra
AU  - Biwal, Archana
TI  - Tourism Opeation and Management
SN  - 9780198060017
U1  - 338.4791 ROD-T 
PY  - 2009///
CY  - New Delhi
PB  - Oxford University Press
KW  - ASH
N1  - Chapter 1. Introduction to Travel and Tourism
Chapter 2. History of Travel and Tourism
Chapter 3. Types of Tourism
Chapter 4. Tourism Infrastructure
Chapter 5. Tourist Transport
Chapter 6. Tourism Organizations
Chapter 7. The Travel Agent and the Tour Operator
Chapter 8. Travel Formalities and Regulations
Chapter 9. Airline Geography
Chapter 10. Itinerary Planning
Chapter 11. Tourism Product
Chapter 12. Tourism Marketing
Chapter 13. Customer Service Skills
Chapter 14. Impacts of Tourism
Chapter 15. Attraction Planning and Development
Chapter 16. Emerging Trends in Tourism
ER  -