TY  - BOOK
AU  - Mishra, Anil
TI  - Customer Service in Retailing
SN  - 9788177223712
U1  - 658.812 MIS-C 
PY  - 2009///
CY  - New Delhi
PB  - Biztantra Pub.
KW  - 1. Introduction of Customer Services 2. Retail Service Mix 3. Customer Expectation and Perception from Retailers 4. Service Quality 5. Customer Complaints and Customer Service 6. Managing the Customer Service Function
N1  - 1. Introduction of Customer Services
2. Retail Service Mix
3. Customer Expectation and Perception from Retailers
4. Service Quality
5. Customer Complaints and Customer Service
6. Managing the Customer Service Function
UR  - https://www.google.co.in/books/edition/Customer_Service_In_Retailing_Indian_Tex/utZndWfRF90C?hl=en&gbpv=1&dq=Customer+Service+in+Retailing&pg=PP26&printsec=frontcover
ER  -