TY  - BOOK
AU  - JANAKIRAMAN, B
TI  - TOTAL QUALITY MANAGEMENT :TEXT AND CASES
SN  - 9788120329959
U1  - 658.4013 JAN-T 
PY  - 2008///
CY  - New Delhi
PB  - PHI
KW  - TOTAL QUALITY MANAGEMENT TEXT AND CASES
N1  - 1.Introduction to Quality Concepts.
2.Managing for Quality Products and Services.
3.Seven QC Tools.
4.The Philosophy of TQM.
5.Quality Gurus.
6.Quality Circles.
7.Reactive Improvement.
8.Proactive Improvement.
9.Six Sigma Concepts.
10.Just in Time.
11.Taguchi and Hoshin.
12.Quality Awards.
13.Quality Standards.
14.Business Process Re-Engineering.
15.Benchmarking.
16.Capability Maturity Model for Software Industry.
17.Customer Relationship Management.
Appendix A:IS/ISO 9001–2000.
Appendix BL:ISO 14000—Guidance on the Use of the Specification.
Bibliography.
Index.


UR  - https://books.google.co.in/books?id=-Ljyx785QvUC&printsec=frontcover&dq=Total+Quality+management+by+Jankiraman&hl=en&sa=X&ved=0ahUKEwilxMHclNfkAhULq48KHe-UDFkQ6AEIKjAA#v=onepage&q=Total%20Quality%20management%20by%20Jankiraman&f=false
ER  -