TY  - BOOK
AU  -  Kotter, John P
TI  - The heart of change : real-life stories of how people change their organizations
SN  - 9781578512546
U1  - 658.406 KOT-H 
PY  - 2002///
CY  - Boston
PB  - Harvard Business School
KW  - Organization Change, Human Resource Management, Management
UR  - https://books.google.co.in/books?id=xxjuXbzQKv0C&printsec=frontcover&dq=The+Heart+of+Change&hl=en&sa=X&ved=0ahUKEwizgryY--jlAhUJRo8KHdF2CjUQ6AEIKDAA#v=onepage&q=The%20Heart%20of%20Change&f=false
ER  -